Customer care and satisfaction is of utmost importance to me. When you buy a painting from my website you have peace of mind in knowing that not only are you buying an original directly from the artist but you are covered by my premium buyer protection and satisfaction guarantee with a no quibble returns policy.
My collector guarantee is to:
- Respond to your enquiry within 1 business day
- Be available on the phone Monday – Friday 10am – 5pm should you wish to speak to me.
- Keep you updated on the progress of your order at all times – you will never have to chase me.
- I will email you with a tracking number so your painting can be traced at every stage.
- To not stop at ‘sold’, I follow up on every delivery to ensure you are completely happy.
- I ensure every artwork sent has a certificate of authenticity so you know you are buying from a genuine artist.
- To keep your details safe and never ever pass them on.
- I use a SSL certificate which is an ‘online padlock’ for security when buying online.
- 100% satisfaction or 100% of your money back.
- Free 14-day returns on all paintings worldwide up to the value of £50 in postage costs, anything over this would be your responsibility, the average cost of UK to UK delivery is £25.
- My Artists guarantee as part of my terms to not sell the artwork cheaper anywhere else.