Customer care and satisfaction is of utmost importance to me. When you buy a painting from my website you have peace of mind in knowing that not only are you buying an original directly from the artist but you are covered by my 100% buyer protection and satisfaction guarantee.
I Promise To:
- Respond to your enquiry within 1 business day
- Be available on the phone Monday – Friday 10am – 5pm should you wish to speak to me.
- Keep you updated on the progress of your order at all times – you will never have to chase me.
- I will email you with a tracking number so your painting can be traced at every stage.
- To not stop at ‘sold’, I follow up on every delivery to ensure you are completely happy.
- I ensure every artwork sent has a certificate of authenticity so you know you are buying from a genuine artist.
- To keep your details safe and never ever pass them on.
- I use a SSL certificate which is an ‘online padlock’ for security when buying online.
- 100% satisfaction or 100% of your money back.
- Free 14-day returns on all paintings worldwide up to the value of £50 in postage costs, anything over this would be your responsibility, the average cost of UK to UK delivery is £25.
- My Artists guarantee as part of my terms to not sell the artwork cheaper anywhere else.